Store: Quorevion
Address: 9 Ot Obermützkow, Zimkerdorfer Weg 9, 18442 Niepars, Germany
Email: contact@quorevion.com
Phone: +49 5276 760799
Full Name: Sven Grabow
At Quorevion, we are committed to delivering high-quality fashion with attention to detail and craftsmanship. Each item — including dresses, knitwear, and seasonal collections — is carefully inspected before shipment. This Warranty Policy explains what is covered, what is excluded, and how to request assistance if you encounter any issues.
1. Warranty Coverage
All Quorevion products include a 30-day quality warranty starting from the date of delivery.
This warranty covers:
- Manufacturing or production defects
- Loose stitching, seam issues, or construction faults
- Defective zippers, buttons, or closures
- Fabric imperfections present upon arrival
- Incorrect item, size, color, or variant received
- Damage caused during shipping
If your issue falls within these conditions, we will provide either a replacement or a full refund.
2. Exclusions
The warranty does not cover the following:
- Normal wear and tear from regular use
- Damage caused by washing, drying, ironing, or improper care
- Shrinking, fading, stretching, or fabric pilling over time
- Stains caused by cosmetics, deodorants, perfumes, or other substances
- Accidental damage such as tears, burns, or pulled threads
- Items altered or modified after delivery
- Items returned with strong odors (e.g. smoke, perfume, chemicals)
- Final sale or clearance items (if applicable)
These situations are not considered manufacturing defects.
3. How to Submit a Claim
To file a warranty claim, please contact us at contact@quorevion.com and include:
- Your order number
- Clear photos or videos showing the issue
- A short description of the problem
Our team will review your request within 24–48 hours.
4. Resolution Options
If your claim is approved, you may choose one of the following options:
- Free replacement (same item, size, and color, subject to availability)
- Full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims will be covered by Quorevion.
5. Warranty Period
All claims must be submitted within 30 days of delivery.
Requests made after this period may not be eligible for warranty coverage.
6. Customer Support
Our support team is available 24/7 to assist with warranty claims, returns, and general inquiries.
You can contact us anytime at contact@quorevion.com.